Where we deliver
We deliver within India, subject to courier serviceability for your PIN code. Not every address is necessarily serviceable for every payment method. We do not currently offer international shipping.
Delivery availability and charges are confirmed before an order is accepted. We use Delhivery to fulfil orders and provide a tracking reference after dispatch.
Shipping charges and COD
- Prepaid shipping
- Free on every prepaid order.
- Cash on delivery
- ₹30 per COD order. Availability remains subject to courier serviceability.
- Other delivery charges
- No charge should be added after payment without your agreement.
Prepaid orders have no shipping charge. For COD, the additional ₹30 must be included in the final payable amount before you place the order. No extra delivery charge is added without your agreement.
Dispatch and delivery estimates
- Dispatch after confirmation
- Within 2 working days.
- Delivery after dispatch
- Within 4 days after dispatch.
- Order-to-delivery timing
- Allow up to 2 working days for dispatch, followed by up to 4 days for delivery.
Dispatch time is the time needed to prepare and hand a parcel to the courier. Transit time starts after dispatch. Your order confirmation should identify the applicable estimate; an estimate is not permission for indefinite delay.
Order confirmation and tracking
Your order confirmation is followed by tracking details when the parcel is dispatched. Creating a tracking number does not necessarily mean that the courier has collected the parcel.
Use the tracking link for delivery progress. If the tracking status appears wrong or stops updating, contact us with the order number so we can investigate with the courier.
Address changes and delivery attempts
Check the recipient name, mobile number, PIN code and full address carefully. Contact us promptly if a correction is needed. A change may no longer be possible after the parcel has been handed over.
If an address is incomplete or delivery attempts fail, we will explain the next steps. Any proposed re-delivery charge must be disclosed and agreed; it will not be deducted automatically without an applicable, previously disclosed basis.
Delayed, missing or damaged parcels
- If delivery is late or the parcel is missing, contact us with the order and tracking references. We will investigate and explain the resolution.
- For damaged packaging, a broken seal, the wrong product or missing contents, keep the packaging and take photos where possible. Do not consume a product with a safety concern.
- Your rights to a refund or other remedy for non-delivery, a qualifying delay or defective goods remain intact. Genuine force-majeure circumstances are handled according to applicable law, not as an unlimited exemption.
See Returns & Refunds for how to raise a product or delivery issue.
Delivery help
Contact marketing@nutrifend.com with your order number and a short description. Do not send card details, CVV, passwords, OTPs or UPI PINs.
Do not return a parcel to the manufacturing address without instructions. The appropriate return address or pickup method will be provided for an accepted claim.