Who handles your information
Nutrifend is operated by NUTRIFEND LLP. This notice covers information handled through the Nutrifend website, checkout and related customer support.
- Business address
- 8/315E-4,5, Thottupadath Building, near Vanitha Cooperative Bank, Ponnazhikkara, Edappal, Malappuram, Kerala 679576, India
- Privacy enquiries
- marketing@nutrifend.com
- Named privacy / grievance contact
- Vaishnav Babu K · marketing@nutrifend.com · +91 99950 00822
Contact us using the details above with any question about this policy.
Information from browsing our website
- Your product selections are saved in this browser so your bag can remain available between visits. Clearing site data removes that local bag.
- Browsing products and adding them to your bag does not require your name, address or payment details.
- Our hosting provider, Hostinger, may process your IP address, browser information and technical request logs to serve and protect this website.
- We use browser storage to remember your bag. We do not currently use advertising tracking cookies on this website.
Information you provide
- Contact & delivery
- Name, email, phone number and delivery address supplied for your order.
- Order & support
- Products, quantities, order references, delivery events and messages you send about an order.
- Payment records
- Gateway references, amount, status and refund records. Payment credentials are entered with the payment provider, not in Nutrifend support messages.
- Preferences
- Your separate email/WhatsApp marketing choices, and records of when they were given or withdrawn.
- Technical records
- Request, error and security information needed to operate the service.
Do not send health records or identity documents unless we explain a specific lawful need and provide an appropriate channel. Ordinary purchases should not require them.
Why the information is used
- To process your requested order, verify payment, deliver the parcel and resolve returns, refunds or support queries.
- To send necessary order, payment and delivery updates.
- To prevent misuse, investigate errors and meet accounting or legal obligations.
- To send promotional emails, WhatsApp messages or saved-cart reminders only for the channel you choose. Declining these messages does not prevent a purchase.
Browser storage, retention and security
Browser storage remembers your bag on your device. You can remove it by clearing this website’s browser data.
We retain personal information for the purposes described in this policy, including customer support, resolving disputes and applicable record-keeping duties. You can contact us to request deletion; records needed for an ongoing dispute or a legal obligation may need to be retained.
We use access restrictions and secure connections to protect customer information. No website can guarantee absolute security. Nutrifend will never ask for a CVV, OTP, password or UPI PIN to issue a refund.
Your choices and requests
- Use the unsubscribe option in marketing emails or the opt-out instructions in WhatsApp messages where provided.
- You can ask the privacy contact about your data, request correction or deletion, or withdraw a marketing choice. We may need proportionate verification before acting.
- Some records may need to be retained for a legal requirement, an unresolved payment or a dispute. We will explain an applicable limitation rather than promise deletion of every record.
- Data rights and escalation routes apply according to the law in force at the time of the request.
Children and changes to this notice
This store’s checkout is intended for adults. Adults purchasing products for children should provide their own contact and payment information; do not submit a child’s personal details unless specifically necessary and lawfully requested.
Any material change to data use, providers or tracking will be reflected in this notice before that change is introduced. Where consent is needed, it must be obtained separately; a policy update alone is not consent.